Caring Santa provides a more subdued environment to visit Santa and get photos taken. In addition to the mall being closed, they turn off in-mall music, dim the lights and shut down the fountains during the events. They use a numbering system to avoid queue lines. While you wait, there are special activities and stories geared toward the kids, to help them understand what will occur during the visit.
To learn more about the event you can also watch this short YouTube video:
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